In Chapter 3 we discussed how training data can be used to categorize customer comments according to sentiment (positive, negative, neutral), as well as according to context. For example, in the airline domain, the context can be punctuality, food, comfort, entertainment, and so on. Using this analysis, a business owner can determine the areas that his business he needs to concentrate on. For instance, if he observes that the highest percentage of negative comments has been about food, then his priority will be the quality of food being ...
© Sayan Mukhopadhyay 2018
Sayan MukhopadhyayAdvanced Data Analytics Using Pythonhttps://doi.org/10.1007/978-1-4842-3450-1_44. Unsupervised Learning: Clustering
Sayan Mukhopadhyay1
(1)
Kolkata, West Bengal, India
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