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Advanced Multi-Project Management by Kathleen Austin, Gerald Kendall

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39. Increasing Load on Operations from Project Completion

The Premise

Every organization has some kind of operations—loosely defined as the work required to deliver a product or service to a customer. Almost every type of project has some impact on operations. For example:

  • New product/service development projects require both prototyping, which is usually done within production functions, and, in the end, modifying operations schedules and processes to accommodate the new products or services.

  • A project to improve sales, either directly or through better marketing, results in more orders to the company, which means more work for operations to accommodate.

  • A change in internal technology or systems often impacts some aspect of operations. ...

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