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Advances in Health Care Organization Theory, 2nd Edition by Stephen S. Mick, Patrick D. Shay

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Chapter 6Managing to CareDesign and Implementation of Patient-Centered Care Management Teams

This study was funded in part by NSF grant 0719257, The Effect of Social Networks and Team Climate on Team Innovation and Consumer Outcomes in Health Care Teams.

Douglas R. Wholey, Xi Zhu, David Knoke, Pri Shah and Katie M. White

Learning Objectives

  1. Define care management teams, distinguishing them from care provider teams and clinics.
  2. Understand the role of care management teams in improving patient-centered and -coordinated care.
  3. Identify the general issues, principles, and features pertinent to the design and implementation of effective care management teams.
  4. Examine a conceptual model for care management team implementation based on key process ...

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