Chapter Four

GOOD TO GREAT COACHING

Accelerating the Journey

David B. Peterson

For the past fifteen years, I have asked participants in my coaching workshops to list the characteristics of a good coach. Virtually every group, whether consisting of managers, HR professionals, new coaches, or seasoned coaches, places listening skills at the top of the list, followed by empathy and a genuine interest in the person, the ability to deliver honest, direct feedback, having integrity, and being trustworthy.

I then ask these groups to list the qualities of a great coach. These lists typically include comments such as “really gets the person to reflect,” “inspires people to want to change,” “takes people to higher levels,” “gets results,” and “has a passion ...

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