CHAPTER THREE
CIO LEADERSHIP
Monday, March 26, 10:43 a.m.…
“I think it’s a question of whether the five of us working alone will be able to accomplish what you have in mind,” said Bernie Ruben, director of the IT department’s Technical Services Group. The others around the table controlled their movements and facial expressions, but Barton could tell that they agreed. Ruben, at least twenty years Barton’s senior, near enough to retirement to feel safe or simply old enough not to care, was the bravest of his direct reports. Ruben’s voice contained no fear as he spoke, which differentiated him from the others in the conference room: Raj Juvvani, director of Customer Support and Collection Systems, Tyra Gordon, director of Loan Operations and New ...
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