Part Three. The Toolbox
What follows is a collection of essential tools, techniques, and activities that all experience designers should keep handy. These tools aren’t necessarily specific to any method; many of them, in fact, existed long before agile. But what we’ve done is describe the techniques in terms of what they are, and why, when, and how you apply them in the agile world. For the fledgling designer and the would-be designer, learning, practising, applying these tools will set you apart from those who say they can do agile customer-centred experience design and those who actually can. A seasoned experience designer is likely to be familiar with many of these—but it’s all about how the technique varies when it has an agile flavour.