What is it?

It’s a way to illustrate customer activity scenarios or customer journeys.

Why do it?

It can help to illustrate a concept prior to development.

When to do it?

You can use a storyboard to depict both the as-is process and the to-be process and even use this method to draw comparison. Create storyboards during the early stages of the product development process when you want to explore or communicate the key benefits of a particular concept.

How to do it?

• Think about any good comic books that you might have read and what you’ll remember as key events in the story illustrated and captioned. This is the kind of thing you’re ...

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