Chapter 9

Chapter 9

How to measure success

‘Success is a science; if you have the conditions, you get the result.’

Oscar Wilde

In this chapter we do the following:

  • Introduce the three functions of the RADAR results framework.
  • Explore each element of SCORE.
  • Explain a useful technique for defining ERAs.
  • Explore the approach for defining your Horizon’s ARC.
  • Provide examples of a SCOREcard, ERAs and the ARC tracker.

If strategy, as we saw in the introduction, is ultimately about creating value, then results are how it keeps a tally. This chapter explores the RADAR results framework, the role of which is to.

  • set targets for the Horizon, reflecting the organisation’s intended impact on the world;
  • evaluate the current Horizon’s ...

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