8
Using AI and Decision Services Within Power Automate Workflows
What we’ve achieved in the two previous chapters is to move business decisions out of Excel and into our Drools decision service hosted in Kogito. That works well, but we still have to trigger the process manually when needed.
In real life, making a decision is likely to be one of many steps that we take to answer a customer’s question. Wouldn’t it be great to automate this end-to-end work, creating a flow that calls our decision as needed? This chapter shows you how you can in the following topics:
- What is a workflow?
- What is Power Automate, and why use it?
- Calling business rules and decision services from Power Automate
- Implementing our customer service flow in Power Automate ...
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