CHAPTER 3

ENCOURAGING PEOPLE TO BRING THEIR BEST SELVES TO WORK

When Adesh woke up in his Delhi flat after a restless sleep, his mind was consumed with his first day at work at Wipro, an Indian information technology company.

Even though this was his fourth job since he left university two years ago, he was anxious about joining a new company. Making first impressions on coworkers, meeting everyone for the first time, struggling to fit in, making sure he is as good as everyone else: it was stressful.

He was worried about his new role, too. As a call-center rep, he’d be talking with people around the world and trying to solve their problems with their printers or booking their flights. This was all new to him. Sure, he’d done some chat support, ...

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