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Alone Together: Why We Expect More from Technology and Less from Each Other by Sherry Turkle

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CHAPTER 7
Communion
A handsome twenty-six-year-old, Rich, in dress shirt and tie, comes to call on Kismet. Rich is being taped with Kismet as part of a study to determine how well the robot manages adult “conversation.” Rich sits close to Kismet, his face directly across from the robot. He is not necessarily expecting much and engages in a spirit of good humor and curiosity.
Rich: I like you Kismet. You’re a pretty funny person.
Kismet: [nods and smiles in assent and recognition]
Rich: Do you laugh at all? I laugh a lot.
At first, the conversation between Rich and Kismet shows a bit of the ELIZA effect: Rich clearly wants to put the robot in its best light. Like the children who devote themselves to getting Kismet to say their names, Rich shows ...

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