CHAPTER 2: WHAT IS ITSM?
What is ITSM? It’s a great question that I have been asked throughout my career. Here are four scenarios where I’ve been asked the question and struggled to find an answer:
• “So, what do you do for a living?”
Friends or acquaintances often ask me. In some cases, they’ve asked me this for years. Some genuinely think I work in some clandestine intelligence role, as I used to work in the public sector; others just get lost as I try to explain how I turn IT into a service.
• “I’m not sure what he does for a living; he’s on the phone often and once spent a weekend calling some divers out to get rid of some sharks.”
My wife, when attempting to explain what I do to the friends mentioned above and acquaintances and family members. ...
Get An Education in Service Management - A guide to building a successful service management career and delivering organisational success now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
