CHAPTER 4: WHAT MAKES SERVICE MANAGEMENT SO VALUABLE?
As part of this book, we have and will continue to discuss many aspects of Service Management. I sincerely hope you’ll already see why service management is valuable to organisations. I also hope you’ll have noticed that service management is not merely an IT function but one that can be used to deliver results across the enterprise.
Service management is a relatively new profession that can take you into any organisation. Over the past decade, it been re-evaluated. Service management has grown, developed and is no longer part of the IT organisation exclusively; IT and digital services have become the organisation.
For those with ambition, working with an enterprise focus on service management ...
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