CHAPTER 6: SERVICE MANAGEMENT COMMUNICATION AND COMMUNITY
Strong communication is of great importance in enterprise service management. It has the power to drive you towards your goals and value-focused outcomes successfully by improving collaborative practices and holistic working, all while promoting transparency and building trusting relationships.
Throughout this book, I explain that my approach has, at times, been built more around governance than it was around collaborative communication. This was a great failing of mine, and if I’m honest, I continue to see others working this way on plenty of my engagements.
Our ability to communicate using multiple methods is the key skill of a great service management professional. Communication can ...
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