CHAPTER 8: WHY SERVICE MANAGEMENT ISN’T BORING – TALES FROM THE AUTHOR

As we begin this chapter, we see how changing the words in a sentence into a different order can materially change the point. Our last chapter, titled “Isn’t Service Management Boring?”, becomes “Why Service Management Isn’t Boring”.

Truthfully, service management is just like anything; sometimes it’s boring and other times it’s super exciting.

Service management as a profession is like any other; there are days where you grind and wonder, ‘What did I achieve today?’ and there are other days where it feels like the world is moving so fast that you are just willing it to slow down.

Working in ITSM for over 30 years has thrown up some interesting, weird and wonderful situations. ...

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