CHAPTER 9: WHAT MAKES A GREAT SERVICE MANAGEMENT PROFESSIONAL?
I hope by now you’ll have recognised yourself or your team members as the ‘type’ of people who may perform well as service management professionals.
This role is fairly new; some people fall into it and have no idea how they got there. It’s a role that can ‘creep’ up on you, and before you know it, you are on a call at 2 am investigating an Internet outage, or you are managing a multibillion-pound digital service that will make the international news if it falls over.
It would please me so much if this profession could become a more defined career path; therefore, in this chapter, we’ll cover those elements that make a great service management professional. We’ll also cover useful ...
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