CHAPTER 10: SERVICE MANAGEMENT CAREERS
Elements of this book discuss how ITSM enables organisations and how ITSM is a great thing to do for your enterprise, your colleagues, customers, consumers and partners.
The role of a service management professional is essential to any business that relies on digital services or serves digital customers and consumers – which is pretty much any organisation on the planet today.
Far too many of us arrive into the role of ITSM professional without a clear path; I’d like to use this chapter to discuss the ‘type’ of person who can make a success of service management as a career as well as discussing how leaders can best develop and empower these people as individuals and as teams.
Anyone choosing to take up ...
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