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List of figures, tables and boxes
About the authors
Chapter 1: What is benefit assessment?
Are we doing the right things?
Chapter 2: Libraries and the surrounding world
Developing a stakeholder model
The present situation
Chapter 3: Goals, mission statements and methods
Choice of method
Benefit shown in a matrix and diagram
The goals are not financial
Chapter 4: Financial benefit assessment
Chapter 5: Cost-benefit analysis of one-time investments
Background and purpose
Description of ...