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An Evaluation of the Benefits and Value of Libraries by Linnéa Sjögren, Viveca Nyström

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8

The balanced scorecard

Concept and background

Besides having goals and strategies for the organisation, it is also necessary to have a strategy for how to work with those goals and strategies. This is why the balanced scorecard has become such a popular management tool.

The earlier chapters of this book have dealt primarily with evaluation methods, that is, how to conduct a comprehensive analysis of business and its impacts. During evaluation work you often need to get expert help from outside for such things as designing questionnaires, conducting cost-benefit analyses, leading focus groups and compiling the results in a user-friendly way. An evaluation can take place when the need arises and can have different purposes; one can evaluate ...

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