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An Evaluation of the Benefits and Value of Libraries by Linnéa Sjögren, Viveca Nyström

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List of figures, tables and boxes

Figures

1.1. How resources are transformed during goal achievement 3

1.2. An organisation with no performance measurement 6

1.3. Example of a stakeholder model 14

1.4. The objectives of business intelligence 18

1.5. Surrounding-world trends that have an impact on an organisation 20

1.6. Trend graph 24

1.7. Scenario cross 25

5.1. Probability and consequences of risks 72

6.1. Identity, image and profile 79

8.1. Chain of cause and effect as a vertical vector 119

8.2. Graphic illustration of balanced scorecard 120

8.3. SWOT analysis 123

8.4. Examples of metrics for each of the different perspectives 124

Tables

3.1. Benefit matrix 43

4.1. Processes in a specialised library 50

4.2. Example of absorption costing ...

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