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An Evaluation of the Benefits and Value of Libraries by Linnéa Sjögren, Viveca Nyström

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Foreword

Effective evaluation is a crucial element of good service management, as applicable in the public as much as in the private sector. In an age of significant political, social and cultural turbulence, coupled with an increasingly challenging financial environment, it is more important than ever that the best, most relevant decisions are taken at all levels. This book takes a comprehensive and highly practical look at how a wide range of techniques can best be employed to ensure that libraries are providing what is really needed, and in the most cost-effective ways. Some of the approaches described here are already tried and tested, as for example the balanced scorecard; others, such as the use of the persona technique or storytelling, ...

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