Appendix 1: Cost-benefit analysis
Description of the situation
Consider the document as a business case
Motivation for this solution
Report on the alternatives
How does the solution fit with the library’s strategy and operational goals?
How to answer the question ‘Why?’
Look at it from four different perspectives:
1. Legal/compliance reasons
2. Financial reasons
3. Customer/user perspective
4. Staff perspective
Describe the solution based on what is to be achieved, how this will happen, and when.
What are the deliverables (what is it that will be delivered)?
How will they be measured and monitored?