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An Evaluation of the Benefits and Value of Libraries by Linnéa Sjögren, Viveca Nyström

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Appendix 1: Cost-benefit analysis

Business case

Background

Description of the situation

Consider the document as a business case

Motivation for this solution

Report on the alternatives

How does the solution fit with the library’s strategy and operational goals?

Purpose, overall goals

How to answer the question ‘Why?’

Look at it from four different perspectives:

1. Legal/compliance reasons

2. Financial reasons

3. Customer/user perspective

4. Staff perspective

Description of the solution

Describe the solution based on what is to be achieved, how this will happen, and when.

What are the deliverables (what is it that will be delivered)?

How will they be measured and monitored?

Financial analysis, monetary quantifiable parameters

Financial ...

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