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An Evaluation of the Benefits and Value of Libraries by Linnéa Sjögren, Viveca Nyström

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Index

A

automated book-return machine, 63–6

B

balanced scorecard
balanced governance
cause-and-effect relationships, 119
financial goal, 119
graphic illustration, 120
mass production/service delivery, 118–19
one-sided analysis, 118
structuring, 117
translating strategy, 119
goals and strategies, 117
measurement, goals, 126
pitfalls, 125–6
quality development
customer, 121
employees, 121
finance, 121
metrics, 123
organization, 121–2
performance measurement, 124
skills and resources, 122
strategic resource, 122
success factors, 122
SWOT analysis, 122–3
workflow, 121

C

cost-benefit analysis
business case
alternative reports, 65
description, situation, 62
document, purpose, 63
investment, 61
situation description, 62–3
solution, reason, ...

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