LEADERS SHOULD GO beyond delegating tasks and devolve actual decision making. Organizations in which key decisions are made by a few individuals at the top of the hierarchy rely entirely on the experience and judgement of those few people, on their ability to absorb what information is fed to them and on the quality of that information.
Devolving decision making to the level that is closest to the customer accesses the most accurate knowledge.
Irene Rosenfeld, CEO and chairman of Kraft Food Inc, talks about how the food giant achieved success, especially in China, with its Oreo sandwich ...
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