THE RECEIVED WISDOM in business is that people want what they want when they want it, and if you don’t supply them they will go elsewhere. This is true in 99 percent of cases—most people will move on rather than wait.
There may be a case, though, for developing a unique selling proposition based on having a long waiting list. Some restaurants do this (Rick Stein springs to mind) and some hotels (many paradores in Spain have waiting lists, especially for festival times). This works if you have something that nobody else has—a unique design, an upmarket restaurant, or (of course) the only hotel inside the ...
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