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An Idea A Day by David Thompson

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CULTURE

ZERO TOLERANCE AND THE STAFF KITCHEN

Jonathan Gifford

The idea

In a famous paper called “Broken Windows”, the academics and political scientists, James Q. Wilson and George L. Kelling set out the idea that failure to mend small things in communal areas sends out a signal that nobody cares. Even normally well-behaved and law-abiding members ...

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