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An Idea A Day by David Thompson

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BUSINESS SKILLS

I REALLY MUST APOLOGIZE …

Patrick Forsyth

The idea

Do not start with an apology.

Rather, if something might be mentioned this way and must be, then make that mention positive in tone. All sorts of things come into this category. People are sorry that:

   We only have twenty minutes

   It is late in the day

   Everyone is not present

   The meeting was called at ...

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