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An Idea A Day by David Thompson

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MANAGING

BE FIRM

Jonathan Gifford

LEADERS NEED TO take firm action when standards have been allowed to slip, or when groups of colleagues attempt to get exceptional treatment by using their power or influence.

Leaders who are not firm will be perceived as being weak. People are resentful when a colleague’s poor performance or exceptional treatment is overlooked. The organization begins to suffer.

The idea

When Douglas Conant took over as president and chairman of Campbell Soups, the company was in trouble. Conant joined the company in 2001, after it had lost half its market value and been the worst-performing food company in the world for the ...

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