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An Idea A Day by David Thompson

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PERFORMANCE

BE CAREFUL WHAT YOU WISH FOR!

Anne Hawkins

YOU GET WHAT you measure—so make sure that what you measure is what you want.

The purpose of performance measures (often known as metrics or KPIs—Key Performance Indicators) is to select a small group of measures that will reveal not only how well the business is performing but also, when compared to targets, where there is need for improvement if plans are to be achieved.

It is important that the measures chosen are ‘holistic’ and that achieving them collectively will result in better overall business performance.

The idea

Don’t single out individual metrics and improve them to the detriment ...

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