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An Idea A Day by David Thompson

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BUSINESS SKILLS

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Jonathan Gifford

The idea

Anne Mulcahy, chairman and former CEO of Xerox Corporation, says that she relies on getting “up close and personal”.

“I stay in touch by staying in touch. You’ve got to be out there. You’ve got to be visiting your operations. You’ve got to be doing town meetings. You’ve got to be doing round-tables. There are plenty of avenues for getting feedback, but there’s nothing that substitutes for the ...

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