DOES ANYONE USE THIS?
While attention may be paid to the margins made on business done with outside customers, what about your internal ones?
Who do you supply with products or services or information?
What ‘value’ do they place on these?
Look critically at how you meet the needs of your internal customers.
A lecturer from a leading university told me how he’d called into the departmental administration office a couple of weeks before the start of the new academic year. Chaos, pandemonium and the onset ...