An Introduction to Lean Work Design

Index

affinity diagram, 18, 19–20

baseball team, 78

bottleneck, of process, 41–43, 60

buffer management, 63–72, 68

business, 12

business organization, 73

capacity, concept of, 40–41, 43

communication

action creation through, 110

breakdowns, 112

cycle, 109–111

importance of, 103–112

lean, 104–108

standards, performance improvement, 111–112

structures, 93–96

competence, 84

coordination

horizontal, 96–98

methods, responsiveness and cost for, 92

self-direct work teams for, 99–100

vertical, 96–98

customers, 12–24

identifying, 14–16

process at post office, 34

requirements dimensions, identifying, 24

understanding, 17–19

value to, 13–16

waiting, 52

data transfer, 94–96

delighter (attractive), 22, 23

dissatisfied customer, 23

EHR. See electronic health ...