Index

affinity diagram, 18, 1920

baseball team, 78

bottleneck, of process, 4143, 60

buffer management, 6372, 68

business, 12

business organization, 73

capacity, concept of, 4041, 43

communication

action creation through, 110

breakdowns, 112

cycle, 109111

importance of, 103112

lean, 104108

standards, performance improvement, 111112

structures, 9396

competence, 84

coordination

horizontal, 9698

methods, responsiveness and cost for, 92

self-direct work teams for, 99100

vertical, 9698

customers, 1224

identifying, 1416

process at post office, 34

requirements dimensions, identifying, 24

understanding, 1719

value to, 1316

waiting, 52

data transfer, 9496

delighter (attractive), 22, 23

dissatisfied customer, 23

EHR. See electronic health ...

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