CHAPTER 10

Work Structure Through Standardization

Standardized work is: The discipline of creating and following a single set of formal, written work instructions for each process. … [and] is particularly important when a process is performed by many different people in many different work centers and/or locations in an organization. …

Hill (2007, p. 247)

Standard operations can be defined as an effective combination of workers, materials, and machines for the sake of making high-quality products cheaply, quickly, and safely. As such, standard operations comprise the backbone of JIT production.

Hirano (2009, p. 623)

There is something called standard work, but standards should be changing constantly. Instead, if you think of the standard as ...

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