CHAPTER 12

Summary

Remember that the goal is to create behavior that leads to a cultural change. Companies that create a favorable environment for changes are the most successful at changing behaviors. Such an environment has a positive, no-blame, attack-the-problem-not-the-person atmosphere. Companies also need a “reliable method” for creating cultural change, and 5S is a key technique in the reliable method. …

McGrath and Skinner (2006, p. 17)

Just as a lean transformation often starts by implementing 5S, this book started off with an explanation of the 5S program. The 5S program is one of the standard practices and tools of Lean operations that is key to creating a Lean Work Design, since the basis for all Lean Work Design is the creation ...

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