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Building winning partnerships with vendors

Huibin (Heather) Cai

Understanding the vendor’s business

Depending on the nature of your job, you may deal with more or only a few vendors. For example, if you manage electronic resources, you may deal with a number of database vendors simultaneously; if you maintain an Integrated Library System (ILS), you may deal with an ILS vendor most of the time. Knowing a vendor’s business puts you in a more relevant position when you face a vendor-related issue.

Understanding the vendor’s business has a significant importance in selecting an ILS system, as you will be working with your chosen system for many years. The past and the future of the company, the quality of their service, the functionality and ...

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