About the Authors
TOM DAVENPORT is the President’s Distinguished Professor in Information Technology and Management at Babson College, and the Research Director of the International Institute for Analytics (www.iianalytics.com).
Tom has written, coauthored, or edited twelve other books, including the bestselling Competing on Analytics: The New Science of Winning (with Jeanne Harris). He also authored the first books on business process reengineering and achieving value from enterprise systems, and the bestseller Working Knowledge (with Larry Prusak), on knowledge management. He has written more than one hundred articles for such publications as Harvard Business Review, MIT Sloan Management Review, California Management Review, the Financial ...
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