In the offline world, many resources are available to the public—parks, public libraries, community gardens, and museums are just a few examples. The people who go to these places and the community that rises up around their interactions often define what kind of place it is to visit. The users of the facilities are a very important part of the culture, particularly when they also take on management roles.
The same is true online. Whether it is message boards, social networks, blogs, or social bookmarking sites, users are making posts, commenting, and generally filling the sites with information.
On some sites, users play a role in managing the websites that host their activities. They may monitor the ...