3 How to Begin
Transforming to an intentionally inclusive culture is going to require several years of effort. “Where do we even start?” more than one CEO has asked me.
My answer is always this: Before you throw money at the diversity problem, before you embark on a new program of big strategic changes or do anything else, the company’s senior leaders, especially including the CEO, need to look inward. Ask yourselves: Can I put myself in the shoes of others who might be coming to their jobs every day from a different lived experience?
Imagining someone else’s perspective isn’t always as easy as it might sound. Yet it all begins with one not-always-simple action: It must start with empathy at the top—or the effort will fail.
When I brought ...
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