About the Authors
Rick Sturm, MBA, has more than 30 years of experience in the computer industry. He is CEO of Enterprise Management Associates (EMA), a leading industry analyst firm that provides strategic and tactical advice to major corporations and government agencies on the issues of managing computing and communications environments and the delivery of those services. He was co-chair of the IETF Applications MIB Working Group that developed the standards for managing application software with SNMP. Rick has authored hundreds of articles about various aspects of enterprise management that have appeared in leading trade publications in the United States, Europe, and Asia. He has also co-authored five books: CMDB Systems: Making Change Work ...
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