Applications of Mathematical Modeling, Machine Learning, and Intelligent Computing for Industrial Development

Chapter 3 Queuing system with customers’ impatience, retention, and feedback

Rakesh Kumar

Namibia University of Science and Technology, Windhoek, Namibia

Bhupender Kumar Som

Jagan Institute of Management Studies, New Delhi, India

K. Kalidass

Department of Mathematics, Karpagam Academy of Higher Education, Tamil Nadu, India

M. I. G. Suranga Sampath

Wayamba University of Sri Lanka, Lionel Jayathilaka Mawatha, Kuliyapitiya, Sri Lanka

DOI: 10.1201/9781003386599-4

Contents

1. 3.1 Introduction
2. 3.2 Assumptions of the model
3. 3.3 Formulation of mathematical model
4. 3.4 Solution of the model in steady-state
5. 3.5 Measures of performance
   • 3.5.1 Expected system size (Ls)
   • 3.5.2 Expected waiting time of the customer in the system
   • 3.5.3 Expected waiting time of ...