Some workflows cannot be fully automated and require people to participate. People can perform certain tasks, can initiate an automated step, or can assign a task to another person. Workflows with human intervention, or human workflows, have some specific features rarely or never found in fully automated workflows, which are described as follows:
- Automated steps are usually executed in a predictable timeframe. The workflow can have a timeout assigned to specific steps. Steps executed by humans have unpredictable latency.
- Some steps may require escalation if they cannot be completed. For example, if a person cannot execute a workflow task in a given time, it can be reassigned to another person.
- In some businesses, there is a possibility ...