Again, we will look at the CTU business case started in the previous chapter. While the Brazilian CIO was busy re-engineering and implementing order fulfillment in a Pan-American way, urgent needs for a lightweight service broker for mobile OSS/BSS operations were expressed in the Chile regional office.
A new project named Extended Data Interchange (XDI) was started independently. Initial requirements were to cover message brokering between ERP (Oracle EBS R11) and mobile/network equipment providers, routing purchase orders to different suppliers. Direct communication was impossible for the following two reasons: