Preface
In 1997 I published a book that introduced case-based reasoning (CBR)
to a less specialized audience than the one usually targeted by CBR pub-
lications. My book was intended as an introductory text for students, gen-
eral software and programming professionals, MIS managers, and those
responsible for corporate IT thinking and implementation. The book was
a success, and I received many emails from readers saying how helpful
they found it. However, writing any book is a compromise. I wanted to
introduce the concepts behind CBR, describe ways it was applied, and il-
lustrate how CBR tools could be used to develop successful applications.
What I was not able to do was to describe case studies of successful com-
mercially fielded applications in sufficient ...