This gave users the experience of having a “system expert” available at
all times to show each keystroke and mouse click needed to achieve any
system function. This was distributed with the beta testing during
March 2001.
Members of the team were deployed worldwide in early April
2001 when the system was rolled out. They provided in-person re-
inforcement of the training information provided in March and
were available for assistance when the system changeover from
Aquaris was made. Table 3.1 shows the timeline of the implemen-
tation plan.
60 3
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Managing Product Quality
Table 3.1 Total Recall project plan.
Date Activity
Sep 1999 Initial PQA team formed