to the main footprint case. In this way users can refer to several re-
ports for hints and ideas about a solution to the problem they are
currently facing.
3.3.6 Case Representation
A key piece of information garnered from current CBR users during the
evaluation of potential CBR software suppliers was the importance of a
good case data model. The accompanying warning that it might take
multiple attempts before we got it right proved prophetic. It did indeed
require several iterations before a satisfactory model was fully developed.
The time spent doing this was worthwhile and helped identify and find
solutions to potential shortcomings in the system before ...