This task also became a significant cultural obstacle. Because each
potential case had to be reviewed on a technical level, the assistance of
failure analysis engineers was needed. Asking them to take a sufficient
amount of time from their busy workloads to work on a system under
development that they did not fully understand proved to be a prob-
lem. Even after several attempts, only limited success could be
claimed.
Over the summer of 2000 an intern from Kaidara consulted on a
full-time basis. He was teamed with a summer intern from a Teacher
Fellowship program sponsored by National. These two individuals
took on the unenviable task of reworking hardcopy reports from the
Aquaris system into suitable input for the CBR case base. They per-
formed the bulk ...