4.3 The Knowledge Management Solution 91
4.3 The Knowledge Management Solution
The approach taken was to create a software tool, called FormTool, that
would automate and standardize the current color matching process
and manage the knowledge involved in the process.
4.3.1 Expected Benefits
Automating the process with FormTool was expected to make color
matching quicker and easier. Reducing the time needed to perform a
color match would directly decrease the cost of the match and reduce
the turnaround time. Making the color matching easier would allow
less experienced matchers to perform a greater number of color
matches and reduce problems caused by turnover in experienced color
matchers. Further benefits could be achieved if the tool would allow
the color ...