5.3 The Knowledge Management Solution
Certain types of problems are common enough for foundry staff to
know what to do without having to refer to any kind of records or doc-
umentation. Less common failures are more likely to be problematic
because the experience gained from fixing such a problem on a previ-
ous occasion is more likely to be lost. Even if the information was
recorded, finding the appropriate records when required can prove dif-
ficult, especially with paper-based systems. This makes CBR an obvi-
ous knowledge management methodology to use.
Very often paper-based records already exist, which make good raw
material for case-based systems. ...