6.3 The Knowledge Management Solution 143
ferable into formalized rule-based models.
2
The fact that standard
business procedures are frequently highly structured or semistructured
has spawned the initial rush of successful rule-based applications.
However, the situation is different when dealing with unstructured
business domains such as internal control, where expertise is scarce,
expensive, and difficult to formalize.
There is still a need to support business decision making for internal
control, as it is a problem domain not bounded by rules, although there
are as many different cases of internal controls as there are companies.
Any rule-based proc