9.3 The Knowledge Management Solution 205
needs and preferences of individual users and of alerting these users to
the right programs at the right times. If successful, this type of EPG will
remove the traditional channel boundaries to offer viewers their own per-
sonalized television channel, drawing together relevant programming
content from across the full range of available channels no matter how
small or big. In this way viewers are guaranteed to receive the right infor-
mation at the right time, and even the smallest channels will benefit from
viewership as long as their program content is relevant to viewers.
9.3 The Knowledge Management Solution ...